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After reviewing the case and reaching away to the on line casino, we had received evidence supporting the particular casino’s claims of multiple accounts. Despite extending the termes conseillés for response, typically the player had certainly not provided further info. Therefore, we had been unable to look into further and had to reject the particular complaint. It acquired been 12 times without any image resolution or clear thinking to the freeze.

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The Casino Intentionally Delayed The Player’s Verification And Pay Out Process

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Player’s Account Locked Regarding Extensive Time

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Case Closed

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As a result, we were unable to proceed using the investigation or perhaps provide potential solutions. The complaint seemed to be rejected due to be able to the insufficient response from the player. The player through Brazil had not really received a reaction from 1xbet regarding days regarding record verification needed for drawback. Despite sending many photos and confirming the issue by means of chat and mobile phone, the situation stayed unresolved after a lot more than 7 company days.

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The player received a new partial payment of 15, 900 USD but was continue to missing the rest. The casino falsely accused the player regarding multiple account design, which the player denied. The participant then escalated the issue for the Curacao eGaming Authority regarding further investigation.